bzbuzz Privacy Policy

1 Introduction and Scope of Policy

bzbuzz is a safe and reliable online betting and casino platform for players in Bangladesh. We believe that your personal information is a valuable asset and ensuring its protection is our primary responsibility. In this privacy policy, we have described in detail how bzbuzz collects your information, why it is collected, how it is used, and in what circumstances it may be shared with third parties.

This policy applies to the bzbuzz website, mobile version, and any related digital services. By registering on our platform, creating an account, or using any of our services, you are giving your consent to the terms of this privacy policy. If you do not agree with any part of this policy, please refrain from using our services.

We may update this policy from time to time. In the event of any changes, we will post a notice on the website and note the date of the latest update at the top of the policy. We recommend visiting this page regularly.

2 Information We Collect

bzbuzz may collect the following types of information:

2.1 Registration and Identity Information

• Your full name and date of birth
• Email address and contact details
• National ID card or passport number (for identity verification)
• Residential address
• Username and password (stored in encrypted form)

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Bank account details (where applicable)
• Deposit and withdrawal history
• Transaction date, amount, and method

2.3 Technical and Usage Information

• IP address and device identifier information
• Browser type and operating system information
• Time and date of platform access
• Information collected through cookies and similar tracking technologies
• Gaming activity and betting history

3 Purpose and Use of Data Collection

bzbuzz uses your information for the following purposes:

3.1 Account Management and Identity Verification

To create, activate, and manage your account, we need to complete our identity verification process. This is essential for preventing fraud, complying with anti-money laundering regulations, and ensuring the security of your account. In particular, we verify that only individuals aged 21 or above are using our platform.

3.2 Financial Transaction Processing

We use relevant financial information to successfully complete your deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer. All transactions are handled securely, maintaining a minimum deposit of ৳200 and a withdrawal limit of ৳1,000.

3.3 Customer Service

Our 24/7 live chat support team may use information related to your account to help resolve your issues. This is done entirely for your benefit.

3.4 Ensuring Responsible Gaming

By monitoring your gaming patterns, we provide responsible gaming guidance and, where needed, offer the option of self-exclusion or setting limits. This is entirely in the interest of your wellbeing and safety.

3.5 Promotional Communications

Subject to your consent, we may inform you about bonus offers, promotions, and platform updates. You can opt out of these communications at any time.

4 Data Sharing and Disclosure

bzbuzz does not sell your personal information to any third party. However, certain information may be shared in the following circumstances:

• Payment Service Providers: Only the information necessary to complete transactions is shared with banking partners including bKash, Nagad, and Rocket.
• Technology Service Providers: Limited information may be shared with trusted partners who manage the technical infrastructure needed to maintain site functionality — they operate under strict confidentiality agreements.
• Legal Obligations: Information may be disclosed to comply with a valid order or directive from a competent court or legal authority.
• Fraud Prevention: Information may be shared with relevant authorities as needed to identify and prevent fraud or illegal activity.

Outside of the above cases, your personal information will not be shared with any third party without your prior consent for any other purpose.

5 Data Protection and Security Measures

bzbuzz has put in place industry-standard technical and administrative measures to protect your information:

5.1 Technical Protection

• 256-bit SSL encryption technology is used for all data transmissions.
• Stored data is kept on secure servers in encrypted form.
• Servers are protected through firewalls and intrusion detection systems.
• Regular security audits are conducted.

5.2 Access Control

• Only authorized staff have limited access to the information they need.
• All staff operate under strict confidentiality agreements.
• Data access logs are monitored regularly.

6 Cookie Policy

bzbuzz uses cookies and similar tracking technologies on its website. Cookies are small data files stored in your browser that help improve your experience on our site.

6.1 Types and Purpose of Cookies

• Essential Cookies: Required to maintain login sessions, ensure security, and enable the basic functionality of the site. These cannot be disabled.
• Functional Cookies: Help remember your preferences and settings, such as language selection or favourite games.
• Analytics Cookies: Help us analyse site usage and improve the quality of our services. These cookies do not identify you personally.

You can control or disable cookies from your browser settings. However, disabling some essential cookies may affect certain site functionality.

7 Data Retention Period

bzbuzz retains your personal information only for as long as necessary. As a general rule:

• Information for active accounts is retained for as long as the account remains active.
• Even after an account is closed, certain information may be retained for as long as necessary to meet legal and regulatory obligations.
• Financial transaction records are retained for the period required under financial regulations.
• After the required period has passed, information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information bzbuzz holds about you. We will provide this information within a reasonable time.

8.2 Right to Rectification

If there is any inaccuracy or incompleteness in your information, you may request a correction. Please contact us via live chat or email.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information must be retained for a set period due to legal and regulatory obligations.

8.4 Right to Withdraw Consent

If you have previously given consent for promotional communications, you may withdraw that consent at any time. This will not affect the validity of any activity carried out on the basis of your prior consent.

To exercise the above rights, please contact us via live chat or email. We will respond to your request within a reasonable time.

9 Protection of Minors

The bzbuzz platform is for individuals aged 21 or above only. We do not knowingly collect any information from minors. If we become aware that a minor has opened an account, we will immediately close that account and delete the associated information.

If you believe a minor is using our platform, please inform our support team.

10 Policy Changes

bzbuzz reserves the right to review and update this privacy policy from time to time. For any significant changes, we will:

• Post a notice on this page of the website.
• Update the "Last Updated" date at the top of the policy.
• Where applicable, notify registered users by email.

Continued use of our services after any changes will be considered as your consent to the updated policy. We therefore recommend visiting this page regularly.